Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- phone us (numbers can be found here), Monday to Friday from 8am to 6.30pm. During busy times we have a callback option available.
- visit the surgery and speak with a receptionist, Monday to Friday from 9:00am to 6:30pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment in the next 7 days:
- use our appointment request form, Monday to Friday 8am to 6:30pm.
- phone us (numbers can be found here), Monday to Friday from 8am to 6.30pm. During busy times we have a callback option available.
- visit the surgery and speak with a receptionist, Monday to Friday from 9:00am to 6:30pm
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- phone us (numbers can be found here), Monday to Friday from 8am to 6.30pm
- click the CANCEL link on your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.
You can have an appointment:
- in person at the surgery
- over the phone
You can see:
- any doctor at the surgery, if they’re available
- the nursing team
Extended access
We provide Saturday appointments outside of our normal opening hours. These can be booked by the surgery.
Non-urgent advice: Call 111 if you need urgent advice
NHS 111 can help if you have an urgent medical problem and you’re not sure what to do. To get help:
go to 111.nhs.uk (for people aged 5 and over only)
call 111
Available 24 hours a day, 7 days a week.
Non-urgent advice: Call 999 or go to A&E in an emergency
Medical emergencies can include:
loss of consciousness
an acute confused state
fits that are not stopping
chest pain
breathing difficulties
severe bleeding that cannot be stopped
severe allergic reactions
severe burns or scalds